Your experience
Tell us how
we’re doing
It takes about a minute. Every response is read by someone senior, and the answers genuinely shape how we run the service — the good ones and the difficult ones alike.
01 · Your feedback
How did we do?
A rating, your name, email and company — then as much or as little detail as you have time for. The written answers are the ones we get the most out of.
We only use your details to follow up on what you’ve told us. Honest feedback never affects your service or your bill — if anything, it is the fastest way to get something put right.
02 · After you send it
What happens next
Feedback that disappears into an inbox is worth nothing. Here is exactly where yours goes.
Your response goes to the service desk team as soon as you press send. If you rated us dissatisfied or very dissatisfied, it is routed to a service manager instead of the general inbox.
Say yes to being contacted and someone will come back to you within one working day — by email or phone, whichever you gave us.
We read the month’s responses together, looking for the patterns a single ticket never shows. The “one thing we’d change” answers are the ones that tend to become actual changes.
03 · Other routes
If you need something now
This form is for telling us how we did. If something is broken, or a ticket is not going the way it should, these are quicker.
Something needs fixing
A ticket is not going well